1. Repair Terms

If the product has quality problems within the one-year warranty period, you will be entitled to our free maintenance services.


For repaired products, the warranty period of the replaced parts is the remaining time of the original warranty period or the additional warranty period applicable to your jurisdiction. You will not be charged any fees.


Repair or replacement may involve the use of parts with the same performance and functional conditions. RayNeo or its agent will return the repaired products or accessories in good working condition to you. After RayNeo provides you with warranty according to the terms of this limited warranty statement, any products, accessories or parts before replacement will become the property of RayNeo. This warranty policy is a supplement to any rights provided by the laws of your jurisdiction on the sale of consumer goods, and does not affect any of your rights.


  1. Warranty Period


Warranty Period (Month)






  1. Terms beyond Warranty Period

Please note that the following conditions are not covered by the warranty:


  1. Products beyond the free warranty period;
  2. There is no warranty card, invoice or the warranty card is inconsistent with the invoice information;
  3. Malicious damage to warranty card contents and product information, including vague damage, self tearing, tampering, etc;
  4. Rough placement, direct sunlight exposure, liquid contact, placement in a humid or extremely high temperature or other harsh environment or use when the environment changes dramatically;
  5. Damage caused by human factors: such as physical damage of products or accessories, including but not limited to products or accessories (including any cracks or scratches on the screen) surface;
  6. Any damage caused by use, maintenance and adjustment not in accordance with the User's Manual;
  7. Failure or damage caused by forced use of the product beyond normal use conditions;
  8. Use the product in combination with other defective, unsuitable or faulty equipment;
  9. Personnel without RayNeo's authorization dismantle or repair or brush the machine without permission;
  10. Damage caused by force majeure;
  11. Wear of products or accessories caused by normal wear and tear;
  12. Use accessories not approved by RayNeo;
  13. Use the product in violation of any law or agreement;
  14. Other faults and damages not caused by product design, manufacturing, quality and other problems;
  15. Other reasons beyond the control, such as failure to install products in accordance with the requirements of the product manual, power supply or use of products in the external environment.

About TCL RayNeo (RayNeo)

TCL RayNeo (RayNeo), incubated by TCL Electronics (1070.HK), is an industry leader in AR innovation, developing some of the world’s most revolutionary AR consumer hardware, software and applications. RayNeo specializes in the research and development of AR technologies with industry-leading optics, display, algorithm and device manufacturing.

Established in 2021, RayNeo has launched the world’s first full-color Micro-LED optical waveguide AR glasses, achieving several technology breakthroughs in the industry. Alongside winning IDG’s “Most Innovative Product” with NXTWEAR AIR, RayNeo also unveiled the innovative consumer XR wearable glasses NXTWEAR S featuring top-tier, cinematic audiovisual experiences.

About TCL Electronics 

TCL Electronics (1070.HK) is one of the world's fastest-growing consumer electronics companies and one of the world's leading television and mobile device manufacturers (TCL Communication is a wholly-owned subsidiary of TCL Electronics). For nearly 40 years TCL has operated its own manufacturing and R&D centers worldwide, with products sold in more than 160 countries throughout North America, Latin America, Europe, the Middle East, Africa and Asia Pacific. TCL specializes in the research, development and manufacturing of consumer electronics ranging from TVs, mobile phones, audio devices and smart home products as part of the company's "AI x IoT" strategy. For more information on TCL mobile devices, please visit: http://www.tcl.com/global/en.html.


TCL is a registered trademark of TCL Corporation. All other trademarks are the property of their respective owners. Alcatel is a trademark of Nokia used under license by TCL Communication.