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Prescription Lens Privacy Notice
Last Updated: [Month Day, Year]
This Prescription Lens Privacy Notice explains how RayNeo collects, uses, transfers, and protects your prescription and optical information when you purchase or use prescription lenses for RayNeo products.
This Notice supplements our [Privacy Policy] and applies specifically to information related to prescription lens services.
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Information We Collect
When you purchase prescription lenses, we may collect and process information necessary to prepare and fulfill your order, including:
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Prescription information, such as sphere (SPH), cylinder (CYL), axis (AXIS), and addition (ADD);
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Pupillary distance (PD) and other fitting measurements;
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Lens type, material, coating, tint, and other lens configuration information;
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Prescription documents or files you choose to upload; and
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Information associated with your prescription lens order, such as your order number and information necessary for fulfillment and customer support.
Please only provide prescription information that is necessary for your order.
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How We Use Your Information
We use your prescription and optical information to:
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Process and fulfill your prescription lens order;
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Manufacture and customize your prescription lenses;
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Verify or process prescription information where necessary;
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Provide customer service and after-sales support;
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Process returns, replacements, or warranty services; and
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Comply with applicable legal and regulatory requirements.
We do not use your prescription information for purposes unrelated to providing or supporting prescription lens services unless otherwise permitted or required by applicable law.
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Processing and Manufacturing in China
To fulfill your prescription lens order, your prescription and optical information may be transferred to and processed in China, where authorized service providers involved in prescription lens manufacturing and order fulfillment are located.
Depending on the fulfillment process, the information provided to these service providers may include prescription parameters, pupillary distance, order information, and other information reasonably necessary to manufacture and deliver your lenses.
We limit the information shared with our service providers to what is reasonably necessary for the relevant service.
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Service Providers
We may engage authorized service providers to process your prescription and optical information on our behalf, including providers involved in:
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Prescription lens manufacturing;
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Optical processing;
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Order fulfillment;
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Shipping and logistics;
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Customer support; and
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Information technology and data hosting.
These service providers are permitted to process your information only for authorized purposes and are required to maintain appropriate safeguards in accordance with applicable law and our contractual requirements.
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International Data Transfers
Because prescription lens manufacturing and fulfillment may take place in China, your prescription and optical information may be transferred from the country or region in which you reside to China.
Where required by applicable law, we implement appropriate safeguards for international transfers of personal information.
Depending on your location, you may have additional rights or protections regarding international transfers. Please refer to our [Privacy Policy] or the applicable regional privacy notice for more information.
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Data Retention
We retain prescription and optical information only for as long as reasonably necessary to:
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Fulfill your prescription lens order;
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Provide after-sales and customer support;
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Process returns, replacements, or warranty claims;
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Maintain necessary transaction and manufacturing records; and
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Comply with applicable legal and regulatory requirements.
Different types of prescription and order information may be retained for different periods depending on their purpose and applicable legal requirements.
Where information is no longer required, we will delete it or take appropriate steps to anonymize it, subject to applicable legal requirements.
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Data Security
We take reasonable technical and organizational measures to protect prescription and optical information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to prescription information is limited to personnel and service providers who reasonably need it to perform authorized services.
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Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
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Access your personal information;
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Correct inaccurate information;
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Request deletion of your information;
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Restrict or object to certain processing;
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Withdraw consent where processing is based on consent; and
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Exercise other privacy rights available under applicable law.
To exercise your rights, please contact us using the contact information provided in our [Privacy Policy].
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Prescription Documents
If you upload a prescription document, please ensure that the document contains only information necessary for your prescription lens order.
Prescription documents may contain additional personal or health-related information. We process such information only as necessary to provide the requested prescription lens services or as otherwise permitted or required by applicable law.
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Changes to This Notice
We may update this Prescription Lens Privacy Notice from time to time to reflect changes in our products, services, data processing practices, or applicable laws.
When we make material changes, we will update the "Last Updated" date and provide additional notice where required by applicable law.
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Contact Us
If you have questions about how we process your prescription or optical information, or wish to exercise your privacy rights, please contact us through the contact information provided in our [Privacy Policy].