デバイス互換性チェックリスト

Q: How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Q: How to track my order?

Please track your order at our Tracking page https://17track.net/en

Q: Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Q: I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Q: Package marked as delivered but not received

Dear Customer,Thank you for your support and trust in us. We truly appreciate it.I have checked the details of your order and found that it was shipped with the tracking number provided in your order. You can use this number to track your package on the following platform:https://www.rayneo.com/apps/17TRACKTo ensure the fastest resolution, we recommend contacting the carrier directly to confirm the status of your package. It’s also possible that a family member or neighbor may have collected the package on your behalf, so it’s worth checking with them as well.If you need any further assistance or have any additional questions, please don’t hesitate to reach out. We’re here to help!

Q: Shipping time

Dear Customer, Thank you for your continued support and trust in us. We truly appreciate your business and confidence in our products. We would like to inform you that we typically process and arrange shipments within 3-5 working days after your order is placed. The estimated arrival time may vary depending on factors such as the time of order placement, delivery address, and logistics conditions. While we strive to provide the most accurate information, we are currently unable to specify an exact arrival time. Please rest assured that we are committed to continuous improvement in our products and services to ensure a better experience for you in the future. If you have any questions or concerns, please feel free to reach out to us. Your satisfaction is our top priority. Thank you once again for choosing us.

Q: Placing orders from non-US regions

Dear Customer, Thank you for your continued support and trust in our products. We truly value your business and are committed to providing you with the best possible experience. I would like to inform you that our products listed on the website are currently stored in our US warehouse and are only available for shipping to US addresses at this time. If you are not located in the US, we recommend purchasing directly from the following Amazon link: Amazon Product Page. However, please note that there may be some issues accessing this link due to network problems or the validity of the URL. If you encounter any difficulties, we suggest checking the link's accuracy and trying again later. Alternatively, you may also search for the product directly on Amazon's website using the product name or ASIN (B0D8J5P11X). We understand that this may cause inconvenience to customers outside the US or in other regions, and we sincerely apologize for any inconvenience this may cause. Please know that we are actively exploring opportunities to extend our global service coverage and collaborate with more international partners to provide a broader range of delivery options in the future. Thank you once again for bringing this matter to our attention. Your feedback plays a crucial role in helping us enhance the overall customer experience. If there is anything else we can assist you with or if you have further suggestions, please do not hesitate to let us know. We look forward to serving you better in the future and remain committed to excellence in all aspects of our business operations.

Q: Out of stock, not shipped

Dear Esteemed Customer,First and foremost, we would like to express our heartfelt gratitude for your unwavering support and trust in our brand.We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. We understand the importance of timely delivery and are committed to addressing the matter with urgency.Regarding your order, we regret to inform you Joydock is currently out of stock. However, we have taken immediate action to expedite the restocking process and anticipate its arrival within 15 business day. We are doing everything in our power to minimize the wait time for you.As soon as we have the tracking number available, we will promptly email you the details to keep you informed about the status of your shipment.We truly appreciate your patience and understanding during this waiting period. Rest assured, we are dedicated to continuously refining the quality of our products and services to better meet your needs and expectations in the future.Our commitment to excellence extends to every aspect of your experience with us, from product design and packaging to after-sales service. We are steadfast in our efforts to enhance your user experience and ensure your satisfaction.Thank you once again for your invaluable support and trust. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to our customer service team. We are here to assist you.

Q: Shipped but no tracking number provided

Dear Customer, Thank you so much for choosing RayNeo for your recent purchase! We are thrilled to have you as part of our community and are excited to get your order on its way to you. We are currently processing your shipment and anticipate sending it out very soon. You can expect to receive a tracking number update within 3 business days, which will allow you to follow your order��s journey to your doorstep. Thank you for your patience and understanding as we work diligently to deliver your items to you as quickly as possible. Your support means the world to us, and we are committed to ensuring a seamless and enjoyable experience for you. If you have any questions or need further assistance, please don��t hesitate to reach out. We are here to help! Thank you once again for choosing RayNeo. We can��t wait for you to experience the future of AR with our products.

Q: Shipped with tracking number

Dear Customer,Thank you for your patience and for taking the time to provide your feedback. We sincerely apologize for any inconvenience or dissatisfaction you have experienced.We are currently in contact with the carrier regarding the shipping issue and will update you as soon as we have more information. In the meantime, we highly recommend that you also reach out to the carrier directly at reply 'transfer to a live agent . This will help expedite the resolution and ensure that your concerns are addressed promptly.If you have any further questions or need additional assistance, please do not hesitate to get in touch with us. We are here to help and will do our best to resolve this matter to your satisfaction.Thank you once again for your understanding and patience.

Question 1

Air 2sの紹介

Answer

- 全体的な声明
- ノートパソコン/PC
- 電話
- ゲーム機
- タブレット
- デバイス互換性チェックリスト
  
  互換性のある携帯電話
  
  アイフォン
  
  iPhone 15
  
  iPhone 15プロ
  
  iPhone 15 Pro マックス
  
  ワンプラス
  
  ワンプラス7T
  
  ワンプラス7Tプロ
  
  ワンプラス7プロ
  
  ワンプラス8
  
  ワンプラス8T
  
  ワンプラス8プロ
  
  ワンプラス9
  
  ワンプラス9R
  
  オッポ
  
  OPPOファインドX2
  
  OPPO Find X2pro
  
  OPPOファインドX3
  
  OPPO Find X3 Pro
  
  OPPOファインドX5
  
  OPPO Find X6 Pro
  
  オッポR17プロ
  
  ソニー
  
  ソニー Xperia 1
  
  ソニー Xperia 1 III
  
  ソニー Xperia 1 IV
  
  ソニー Xperia 5
  
  スマーティサン
  
  ナットプロ3
  
  サムスン
  
  注8
  
  ギャラクシーノート9
  
  ノート10+
  
  ギャラクシーノート20ウルトラ
  
  ギャラクシーS9
  
  ギャラクシーS9+
  
  ギャラクシーS10
  
  ギャラクシーS10+
  
  ギャラクシーS20
  
  ギャラクシーS20FE
  
  ギャラクシーS20+
  
  ギャラクシーS21
  
  ギャラクシーS21+
  
  ギャラクシーS21ウルトラ
  
  ギャラクシーS22
  
  ギャラクシーS23+
  
  ギャラクシーS23ウルトラ
  
  ギャラクシーZフォールド3
  
  ギャラクシーA90 5G
  
  ギャラクシーノート10
  
  ギャラクシーノート20
  
  ギャラクシーS20ウルトラ
  
  ギャラクシーS20+
  
  LG
  
  LG V50 シンQ
  
  LG V60 シンQ
  
  LG G8 シンQ
  
  ファーウェイ
  
  メイト10
  
  メイト20
  
  メイト20X
  
  メイト20プロ
  
  メイト30
  
  メイト30プロ
  
  メイト40
  
  メイト40E
  
  メイト40プロ
  
  メイト40Eプロ
  
  メイト50
  
  メイト50E
  
  メイト50プロ
  
  P20
  
  P20プロ
  
  P30
  
  P30プロ(8+256)
  
  P30プロ(8+128)
  
  P40
  
  P40プロ
  
  P50
  
  P50E
  
  P50プロ
  
  P50ポケット
  
  P60
  
  P60プロ
  
  メイトX
  
  注: Samsung の携帯電話には、DEX モードと非 DEX モードの 2 つの動作モードがあります。非 DEX モードのみが TCLAR をサポートできます。 APP。弊社のAPPを使用する前に、携帯電話の設定でDEXモードをオフにしてください。
  
  互換性 - タブレット
  
  りんご
  
  iPad Pro5
  
  iPad Pro4
  
  iPad Pro3
  
  iPadミニ6
  
  iPad Air 5
  
  iPad Air 4
  
  サムスン
  
  ギャラクシータブProS
  
  ギャラクシータブS7+
  
  ギャラクシータブS7
  
  ギャラクシータブS6
  
  ギャラクシータブS5e
  
  ギャラクシータブS4D
  
  デル
  
  152-in-1(19575)
  
  XPS 132-in-1(9365)
  
  インスパイロン17
  
  インスパイロン15
  
  インスパイロン14
  
  インスパイロン13
  
  ホームページ
  
  スペクターX360
  
  エンヴィーX360
  
  パビリオンX360
  
  クロームブックX360
  
  エリートフォリオ 13.5
  
  itch 2-in-1 ノートPC
  
  その他
  
  マイクロソフトサーフェスブック 2
  
  サーフェスゴー
  
  Google ピクセルブック
  
  Google ピクセルスレート
  
  サーフェスプロ8
  
  サーフェスプロ
  
  ファーウェイメイトブック
  
  レノボヨガ900
  
  キューブ i7 ブック
  
  互換性のあるラップトップ
  
  りんご
  
  MacBook Pro
  
  2016年後半以降
  
  マックブックエア
  
  2018年後半以降
  
  MacBook初期型
  
  2015年以降
  
  デル
  
  デル
  
  緯度7373
  
  5490
  
  5400(2019) インスパイロン 5570
  
  16歳以上
  
  ニューインスパイロン14
  
  5400(2019)
  
  ニューインスパイロン 15XPS12(9250)
  
  13
  
  13-新着
  
  15 の
  
  15-新着
  
  17
  
  17-新着
  
  G15 ゲーミングラップトップ
  
  ホームページ
  
  スペクター13
  
  オメン15
  
  オメン16
  
  オメン17
  
  エンヴィー13
  
  エンヴィー14
  
  エンヴィー15
  
  エンヴィー17
  
  パビリオン13
  
  パビリオン14
  
  パビリオン15
  
  クロームブック
  
  プロブック
  
  エリートブック
  
  ヴィクトゥス
  
  レノボ
  
  シンクパッド E580
  
  T470
  
  T480
  
  270 円
  
  T14
  
  T15
  
  X1
  
  270 円
  
  A485
  
  A285
  
  レギオンシリーズ
  
  ヨガ14秒
  
  ヨガ15秒
  
  その他
  
  Google Chromebook Pixel(2015)
  
  Razer Blade Stealth シリーズ(すべて)
  
  MSI GS60 6QE
  
  Xiaomi Mi ノートブック Air 125"
  
  Xiaomi Mi ノートブック Air 133"
  
  プロ15
  
  6Asus Zenbook3
  
  エイサースウィフト5
  
  ギガバイトエアロ15x
  
  x9
  
  エアシリーズメガネアダプターバンドル
  
  (注意: 以下の接続方法はスクリーン投影モードのみに対応しており、3D、APP、マルチスクリーンオフィスなどの機能はサポートされていません。)
  
  アダプター付きメガネ
  
  ライトニングポート
  
  アイフォン
  
  Android デバイス(非 DP)
  
  Googleピクセル
  
  エアシリーズグラス HDMI アダプターバンドル
  
  （注意：使用時には外部電源を接続する必要があります）
  
  HDMI-Type-Cアダプター付きメガネ
  
  (Goovis HDMI to Type-C アダプターの使用を推奨)
  
  (Goovis HDMI to Type-C アダプターの使用を推奨)
- 解像度設定
- 携帯型ゲーム機
- 鼻パッド調整
- 寺院の調整
- 処方レンズの購入
- 処方レンズの装着

Answer

- iOS向けRayNeo XRアプリ
- Android用RayNeo XRアプリ

Question 2

一般設定

Question 3

3Dモードの説明

Question 4

RayNeo XR アプリ

Question 5

レイネオミラースタジオ