Support RayNeo AI Glasses
FAQ's
What’s the best way to adjust the glasses so the full display is always visible without tilting my head?
Nose pads that are too high or too low will prevent you from seeing the full display. If you find the fit uncomfortable or incorrect during your first wear, you can swap out the nose pad bridge to properly align your eyes within the eye box, ensuring a complete and clear view.
Additionally, the glasses feature an adjustable vertical angle to accommodate different users' pupil heights.
What useful everyday features exist beyond notifications? How to get the most out of these glasses long‑term?
The daily features of this product include life logging and audio recording. The longer you use the life log, the more valuable it becomes—it helps you remember key moments and offers personalized, insightful advice.
What fit options are available for smaller noses or different face shapes to prevent slipping?
Comes with nose pad bridges in multiple sizes for a tailored fit.
Warranty, Returns & Custom Lenses Policy？
Warranty: We provide a one-year official warranty for your RayNeo AI glasses against material and workmanship defects under normal use.
Returns & Refunds: A 30-day hassle-free return and refund policy is available from the date of confirmed delivery. After 30 days, requests will be evaluated case-by-case, and unreasoned refunds will generally not be accepted.
Prescription Lenses: Please double-check your prescription before ordering. Custom-configured prescription eyewear cannot be returned or exchanged unless a product quality defect is present.