How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Package marked as delivered but not received

Dear Customer,Thank you for your support and trust in us. We truly appreciate it.I have checked the details of your order and found that it was shipped with the tracking number provided in your order. You can use this number to track your package on the following platform:https://www.rayneo.com/apps/17TRACKTo ensure the fastest resolution, we recommend contacting the carrier directly to confirm the status of your package. It’s also possible that a family member or neighbor may have collected the package on your behalf, so it’s worth checking with them as well.If you need any further assistance or have any additional questions, please don’t hesitate to reach out. We’re here to help!

Dear Customer, Thank you for your continued support and trust in us. We truly appreciate your business and confidence in our products. We would like to inform you that we typically process and arrange shipments within 3-5 working days after your order is placed. The estimated arrival time may vary depending on factors such as the time of order placement, delivery address, and logistics conditions. While we strive to provide the most accurate information, we are currently unable to specify an exact arrival time. Please rest assured that we are committed to continuous improvement in our products and services to ensure a better experience for you in the future. If you have any questions or concerns, please feel free to reach out to us. Your satisfaction is our top priority. Thank you once again for choosing us.

Placing orders from non-US regions

Dear Customer, Thank you for your continued support and trust in our products. We truly value your business and are committed to providing you with the best possible experience. I would like to inform you that our products listed on the website are currently stored in our US warehouse and are only available for shipping to US addresses at this time. If you are not located in the US, we recommend purchasing directly from the following Amazon link: Amazon Product Page. However, please note that there may be some issues accessing this link due to network problems or the validity of the URL. If you encounter any difficulties, we suggest checking the link's accuracy and trying again later. Alternatively, you may also search for the product directly on Amazon's website using the product name or ASIN (B0D8J5P11X). We understand that this may cause inconvenience to customers outside the US or in other regions, and we sincerely apologize for any inconvenience this may cause. Please know that we are actively exploring opportunities to extend our global service coverage and collaborate with more international partners to provide a broader range of delivery options in the future. Thank you once again for bringing this matter to our attention. Your feedback plays a crucial role in helping us enhance the overall customer experience. If there is anything else we can assist you with or if you have further suggestions, please do not hesitate to let us know. We look forward to serving you better in the future and remain committed to excellence in all aspects of our business operations.

Out of stock, not shipped

Dear Esteemed Customer,First and foremost, we would like to express our heartfelt gratitude for your unwavering support and trust in our brand.We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. We understand the importance of timely delivery and are committed to addressing the matter with urgency.Regarding your order, we regret to inform you Joydock is currently out of stock. However, we have taken immediate action to expedite the restocking process and anticipate its arrival within 15 business day. We are doing everything in our power to minimize the wait time for you.As soon as we have the tracking number available, we will promptly email you the details to keep you informed about the status of your shipment.We truly appreciate your patience and understanding during this waiting period. Rest assured, we are dedicated to continuously refining the quality of our products and services to better meet your needs and expectations in the future.Our commitment to excellence extends to every aspect of your experience with us, from product design and packaging to after-sales service. We are steadfast in our efforts to enhance your user experience and ensure your satisfaction.Thank you once again for your invaluable support and trust. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to our customer service team. We are here to assist you.

Shipped but no tracking number provided

Dear Customer, Thank you so much for choosing RayNeo for your recent purchase! We are thrilled to have you as part of our community and are excited to get your order on its way to you. We are currently processing your shipment and anticipate sending it out very soon. You can expect to receive a tracking number update within 3 business days, which will allow you to follow your order��s journey to your doorstep. Thank you for your patience and understanding as we work diligently to deliver your items to you as quickly as possible. Your support means the world to us, and we are committed to ensuring a seamless and enjoyable experience for you. If you have any questions or need further assistance, please don��t hesitate to reach out. We are here to help! Thank you once again for choosing RayNeo. We can��t wait for you to experience the future of AR with our products.

Shipped with tracking number

Dear Customer,Thank you for your patience and for taking the time to provide your feedback. We sincerely apologize for any inconvenience or dissatisfaction you have experienced.We are currently in contact with the carrier regarding the shipping issue and will update you as soon as we have more information. In the meantime, we highly recommend that you also reach out to the carrier directly at reply 'transfer to a live agent . This will help expedite the resolution and ensure that your concerns are addressed promptly.If you have any further questions or need additional assistance, please do not hesitate to get in touch with us. We are here to help and will do our best to resolve this matter to your satisfaction.Thank you once again for your understanding and patience.

Tracking not updated for over 5 days / Returned to sender / Not delivered

Dear Customer,Thank you for your patience and for taking the time to provide your feedback. We sincerely apologize for any inconvenience or dissatisfaction you have experienced.We are currently in contact with the carrier regarding the shipping issue and will update you as soon as we have more information. In the meantime, we highly recommend that you also reach out to the carrier directly at +1 (800) 742-5877 或者转人工？. This will help expedite the resolution and ensure that your concerns are addressed promptly.If you have any further questions or need additional assistance, please do not hesitate to get in touch with us. We are here to help and will do our best to resolve this matter to your satisfaction.Thank you once again for your understanding and patience.

Change shipping address before product is shipped

Dear Valued Customer, Thank you for your ongoing support and trust in our services. We truly appreciate your business. I wanted to confirm that we have successfully updated your address in our system. This change should now reflect the most recent information you provided. We hope this resolves any concerns you may have had regarding your address details. Our goal is to ensure that your experience with us is seamless and hassle-free. If you have any further questions, need additional information, or require any other assistance, please do not hesitate to reach out. We are always here to help. Thank you once again for your patience and understanding.

Change shipping address after product is shipped

Dear Valued Customer, Thank you for your continued support and trust in our services. We truly appreciate your business. I regret to inform you that your product is already in transit, and unfortunately, we are unable to change the delivery address at this stage. However, I would recommend contacting the carrier directly to see if they can assist with updating your address. They may have specific procedures or timeframes for making such changes, and they will be able to provide you with the most accurate information. We understand the inconvenience this may cause, and we apologize for any trouble it may have brought you. Rest assured, we are always looking for ways to improve our processes and services to better meet your needs. If you need any further assistance or have any additional questions, please do not hesitate to reach out. We are here to help. Thank you once again for your understanding and patience.

Whether regional market shipping is supported

Thank you for reaching out to us. We��re very sorry, but currently our product is not available for direct sale in your region. However, I��d be happy to apply for a special shipment directly from our factory for you. May I ask how you found out about RayNeo? Also, please note that factory-direct shipping may take around two weeks. Would that be acceptable for you? If you wanna it, please complete the checkout and take a note: Your name & How you know rayneo Looking forward to your reply. Best regards, [Your Name] RayNeo Customer Support

Logistics delivery timeframe

Hi , Standard shipping takes 2-5 days.It depends on the address �� delivery times may vary between the East and West Coast. If you're in need,I can arrange expedited shipping �� please make a note when placing the order. Estimated delivery times Western US: 2�C5 business days Central US: 3�C7 business days Eastern US: 4�C10 business days Track Your Order��https://www.rayneo.com/apps/17TRACK

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

New customer discounts

When you subscribe, we'll email you a discount code for your first order. Welcome aboard! Subscribers will be the first to receive our latest updates and exclusive member benefits.

Trade-up program rules

Could you please fill out the required form first? Once we��ve reviewed your submission, we��ll send the discount code to your email. https://www.rayneo.com/pages/get-50-off

Trade-up code stacking rules

Thank you for your trust. We sincerely apologize if our terms were not clearly communicated �� your feedback has been noted and I will pass it along to the relevant team so we can improve our policy wording in the future. At RayNeo, we're committed to making AR glasses accessible to everyone, so more people can experience the future of tech. The Air3S is already the best choice on the market �� both in terms of price and display quality. We truly appreciate your interest, and we're sorry that we��re unable to offer additional discounts beyond the current promotion. However, for your bundle order, we��d like to offer you a $20 exclusive discount coupon on top of the promotional pricing. Would that work for you?

How to use points/rewards

Learn about membership points on this page. >>www.rayneo.com/pages/rayneo-member

How to get the best possible discount

Get discounts three ways: �� Subscribe now for first-order savings! �� Join membership: Earn points �� redeem rewards! >>www.rayneo.com/pages/rayneo-member �� Get sale alerts via email as a subscriber.

Requesting a discount

Get discounts three ways: �� Subscribe now for first-order savings! �� Join membership: Earn points �� redeem rewards! >>www.rayneo.com/pages/rayneo-member �� Get sale alerts via email as a subscriber.

How to apply discounts

No need to enter a code �� the discount will be applied automatically when you proceed to checkout. I really recommend the bundle ( Air3s and pocket tv) for you if you like watching movies. And it's the best value

Affiliate & agent programs

Welcome to our affiliate program: https://www.rayneo.com/pages/affiliate-marketing

Prescription lenses-related

Dear Customer, Thank you for your support and trust in our products and services. We understand that you may have questions regarding prescription lenses for your AR glasses. To ensure you receive the most accurate and personalized guidance, we recommend reaching out to our official partner, Lensology. They specialize in providing high-quality prescription lenses tailored for AR/XR glasses and can assist you with the appropriate lens prescription for your needs. You can visit their website at https://lensology.co.uk/ar-glasses-lenses/ for more information and to get in touch with their expert team. We hope this information addresses your concerns. If you encounter any issues or have further questions, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to help. Thank you once again for choosing us.

Dear Customer,Thanks for your support and trust in us.To ensure the best experience with your RayNeo Air 3s, please note that it is designed to work with devices that support USB Type-C with DisplayPort (DP) output. To verify compatibility, we recommend contacting your device manufacturer or carrier to confirm if your device supports this feature.For your convenience, we have compiled a list of compatible devices on our website. You can find more details at https://www.rayneo.com/pages/product-compatibilities .Additionally, we have a series of helpful tutorials available https://www.youtube.com/playlist?list=PLbchWo6qj0Wyryv__7GM8TLQc96ulhgne to guide you through the setup and usage process.If you prefer a standalone solution, our RayNeo Pocket TV is an excellent option. It transforms your RayNeo glasses into a portable entertainment center without requiring additional devices. You can learn more about it at https://www.rayneo.com/products/pocket-tv .We hope this information addresses your concerns. If you have any further questions or need additional assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority.Thank you once again for choosing RayNeo, and we look forward to enhancing your AR experience.

The product itself does not contain a built-in battery. It needs to be powered by a connected device such as a smartphone, computer, or gaming console. If used with a Type-C adapter, it supports charging while in use. Pocket TV and JoyDock come with built-in batteries, and they can also provide power to the AR glasses.

Dear Valued Customer, Thank you so much for choosing RayNeo for your recent purchase! We sincerely apologize for any inconvenience or dissatisfaction you have experienced. Rest assured, we are committed to resolving your issue to the best of our ability. It��s important to note that the screen display effect can vary based on individual factors such as eyesight, pupil distance (IPD), and head size. We have provided a video tutorial to help you adjust the nose pad and temples of your glasses for optimal comfort and image quality. This adjustment can often improve the overall viewing experience. Please find the link below: How to Adjust Nose Pad and Temples for Ergonomics If the issue persists, to better assist you, we kindly ask for the following information: 1. A screenshot of your order, including the order number, purchase platform, and store information. 2. Your pupil distance (IPD). This information will help us identify the specific issue and provide a more tailored solution. We truly appreciate your patience and cooperation. If you have any further questions or concerns, please do not hesitate to reach out.

No sound / Low volume

Dear Valued Customer, Thank you for your patience and for taking the time to provide us with your feedback. We��re here to help you resolve the issue you��re experiencing. To address the problem, please follow these steps: Check Whisper Mode: Press the menu button on your RayNeo glasses to see if the Whisper Mode is enabled. If it is, please turn it off. Check Glasses Volume: Ensure that the glasses are not muted. You can adjust the volume by pressing the front button on the left temple to increase the volume. Check Connected Device Settings: Verify that the connected device is not muted and that the RayNeo glasses are set as the audio output source. You may also need to increase the volume on the connected device itself. These steps should help resolve the issue you��re facing. However, if the problem persists, please provide the following information to assist us in further troubleshooting: 1. A screenshot of your order, including the order number, purchase platform, and store information. 2. The model and system information of your connected device. 3. A brief video demonstrating the issue you��re experiencing. Your cooperation will help us better understand the situation and provide a more effective solution. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this for you. If you have any further questions or concerns, please don��t hesitate to reach out.

Display abnormalities: Malfunction after use (one/both sides not displaying, distortion, streaks)

Dear Valued Customer, Thank you for choosing RayNeo! We're truly sorry to hear about the trouble you've experienced - that's definitely not the experience we want you to have. We're on it! Our team will do everything we can to make this right for you as quickly as possible. Your satisfaction means everything to us. To fix your problem, try these steps Reconnect the cable: Unplug it and plug it back in firmly. Check both ends: Ensure the cable is fully inserted into the ports. Update the firmware: Use the RayNeo XR app (Android phone required). No Android? Update via PC using this guide. Still stuck? Help us help you faster by sharing: ?? A short video of the issue. ?? Your phone model and system info. ?? A screenshot of your order (order number/store details). We��re sorry for the trouble and appreciate your patience! Let us know if you need anything else.

Unable to stream media

Dear Customer, Thank you for your patience and understanding. We sincerely apologize for any inconvenience or dissatisfaction you have experienced. Rest assured, we are committed to resolving your issue. To help address the problem, I have a few questions and steps for you to follow: 1. Previous Viewing Experience: Can you confirm if you were able to view YouTube videos normally before encountering this issue? 2. Adapter Usage: Did you use any adapter with your glasses when connecting to your device? To further diagnose the issue, please follow these steps: Install HDCPTool APK: Please download and install the HDCPTool APK on your Android phone. This tool will help us check if your glasses have the HDCP Key required for streaming video. You can download the APK from the following link: HDCPTool APK Download Check HDCP Key: Connect your glasses to your Android phone. Open the HDCPTool application. Use the app to check if your glasses have the HDCP Key. Next Steps: If the HDCP Key is missing, please follow the prompts in the HDCPTool app to add the HDCP Key to your glasses. If the HDCP Key exists, please confirm whether you can see the screen from your phone. To better assist you, please provide the following information: 1. Your order number. 2. The model of your phone. 3. A brief video showing your connections and the issue you are experiencing. Your cooperation will help us identify the root cause and provide a more effective solution. We appreciate your patience and understanding as we work to resolve this for you. Thank you for your kind attention, and we look forward to your response.

Dear Valued Customer, Thank you for your continued support and trust in our products. We��re here to help you get the most out of your RayNeo glasses, especially when it comes to enjoying 3D content. To watch 3D videos using your RayNeo glasses, please ensure the following conditions are met: Connected Device: The connected device must have native support for 3D video playback. If it does not, the 3D functionality will not work. Video Source: The video must be in 3D format with a side-by-side (SBS) layout. Connection Method: A direct connection is required. If you are using an adapter cable, it must support 3840x1080 resolution to enable 3D viewing; otherwise, only 2D content will be displayed. Switching Mode: To toggle between 2D and 3D modes, press the buttons on the left and right temples simultaneously (regardless of the front or back side). This function is only available in projection mode. If the switch is successful, the screen will turn black for about 2 seconds. Video App or Player: Ensure that the app or player you are using supports 3D videos and that the 3D mode is enabled. We hope this information helps clarify how to enjoy 3D content with your RayNeo glasses. If you still encounter issues, please provide the following details to help us better understand and resolve your problem: 1. A screenshot of your order, including the order number, purchase platform, and store information. 2. Details about your video source (e.g., the format and resolution of the 3D video). 3. The model and system of your connected device. 4. A brief video showing the issue you are experiencing. Your cooperation will help us identify the root cause and provide a more effective solution. Thank you for your patience and understanding. We are committed to ensuring you have the best possible experience with your RayNeo glasses.

Dear Esteemed Customer, Thank you for choosing RayNeo for your recent purchase! Regarding the screen issue you mentioned, please follow these steps to resolve it: 1. Move the reference object further away and compare it. 2. Set your Pixel Slate to 1080p resolution. 3. Select "Copy Screen" mode. These adjustments should help address the issue. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for your understanding and cooperation!

Video lag/stuttering/choppy playback

Dear Customer, Thank you for your purchase from RayNeo! Lagging issues can often be caused by factors such as device compatibility, the use of an adapter, shared network bands, channel blocking, or unstable connections. To help resolve this, please try the following steps: 1. Unplug and replug the connection cable to ensure a secure connection. 2. Close any other applications running on your device to free up resources. 3. Change to a different video to see if the issue persists. 4. Restart your device to refresh its settings and connections. 5. If possible, try using another device that supports USB Type-C with DisplayPort (DP) output. If these steps do not resolve the issue, please provide the following information to help us further troubleshoot: 1. A screenshot of your order, including the order number, purchase platform, and store information. 2. The model and system information of your device. 3. A brief video showing your connections and the issue you are experiencing. Your assistance will help us identify the root cause and provide a more effective solution. Thank you for your patience and understanding. We are here to help!

Here is a link you can download the RayNeo XR APP for Air Series. https://www.rayneo.com/pages/download

For your problem, please try the following steps:1. Please try to re-enter the RayNeo XR APP.2. Too many apps running in the background or the system cache not being cleared may3. cause RayNeo XR APP freeze, try to clear the apps which running in the background, or4. restart your phone, then re-enter the RayNeo XR APP.5.The app cannot work properly on an Android devices that do not support DP. If your issue remains unresolved, please reply 'transfer to a live agent

Samsung compatibility: Display works but app malfunctions

Samsung mobile phones have two working modes: DEX and non-DEX mode. Only nonDEX mode can support RayNeo APP. Please turn off the DEX mode in the phone settings before using our APP.

Software/hardware upgrade

1. Connect the RayNeo Air 2 glasses to your smart phone. 2. Touch to open RayNeo XR APP, go to ��Settings��->touch ��Firmware Upgrade�� from the glasses setting, 3. follow the instructions to finish the app upgrade on the phone.

Video download/caching capability

Download capabilities have nothing to do with Pocket TV itself. It mainly depends on whether the app itself supports downloading. If Amazon Prime APP supports downloading, then Pocket TV will be able to download the video resources into Pocket TV. If Amazon Prime APP supports downloading for some resources and not for others, then we also support downloading for some resources and not for others. Generally some TV APPs, many of them don't support downloading, because TV itself is a device placed at home and often connected to the Internet, so there is no need for mobile portability, and many streaming media APPs don't add the downloading function to their APPs.

Error when accessing web Netflix

Dear Customer, Thanks for your patient and sincere feedback. Netflix on pocket TV is a web version, not an officially licensed app. The web version of Netflix is limited to some regions, this is a limitation of the platform and we can't change it. Since it's not a problem with pocket TV itself, we are unable to solve the problem. Thank you once again for bringing these issues to our attention. Your inputs plays a crucial role in helping us enhance the overall customer experience. If there is anything else we can assist you with or if you have further suggestions, please do not hesitate to let us know. We look forward to serving you better in the future as we continue striving towards excellence in all aspects of our business operations.

SD card-related issues

For your problem, please try the following steps: Update the pocket TV to the latest version. Formatting the Memory Card and make sure the format is NTFS or exFAT. Download the file from a Windows PC. Change to another SD card.

For your problem, please do the following: 1. Upgade the firmware to the latest. 2. If your glasses model is Nxtwear S+, change the fresh rate to 120Hz. 3. Take out the controller from your joydock to use the glasses.

Here is a link you can refer to using the APP. https://www.youtube.com/watch?v=ws-lMXhOc-w&feature=youtu.be

Connection failure / Abnormal usage

Please verify that your computer meets the following criteria: 1. Supports USB Type-C with DisplayPort (DP) output. 2. Windows PC Configuration Requirements: - USB-C DisplayPort output - CPU: Intel i7 Gen 10 or higher - GPU: GTX 1050 or higher - RAM: 16GB or more - Storage: 2GB or more - Windows Version: Win10 or later - DX: DX11 or later If your computer does not meet either of these criteria, it is not compatible with the app. If your computer meets all the above conditions, please restart your device and reconnect the device to ensure a stable connection. If the issue persists, please provide the following information to help us diagnose the problem: 1. Your device model. 2. System configuration details. 3. A brief video showing your connection and usage steps. This information will help us identify the root cause and provide a more effective solution.

Accepting gifts or refunds

Dear Customer, Thank you for your prompt reply. To ensure a smooth process, could you please share a screenshot of your 5-star feedback for the glasses and provide the following details so we can record your information and dispatch the gift to you as soon as possible? https://www.amazon.com/dp/B0D93R1RT3 Full Name: Address: City: State: Zip Code: Phone Number: We look forward to hearing from you soon and hope you continue to enjoy your glasses!

Already left positive feedback

Dear Customer, Thanks for your patient and sincere feedback. Please provide the link and screenshot of the email about the posted review as follows for me to arrange your gift ASAP. Await for your kind response.

Trustpilot review invitation

Dear Customer,Thanks for your patient and sincere reply.Your feedback is important to us. Could you please spare a little time to provide a 5-star comment on trustpilot for me to apply for sending a gift to you for free? https://www.trustpilot.com/review/rayneo.comHowever, if you are not convenient or do not wish to do so at the moment, that's absolutely fine. We'll improve our products and services continuously.Please pay at the following link, change the quantity to 30, and then provide the screenshot or order number of your order to me by email. https://www.rayneo.com/products/rayneo-payment-for-after-sales-feesYou can put any US address on your order randomly and I will send it to your address.Please provide the following information for the address for us to record it and send the part to you after confirmation.Full name:Address:City:State:Zip Code:Phone number:After receiving the reply, I will arrange the delivery for you as soon as possible and provide you with the tracking number.Feel free to contact me again if additional information is needed.

6-month Warranty Extension and VIP Service

You will be notified by email whether the registration is successful.

FAQs for Our Product

Q: How can I get some prescription lenses？

A: Samples of prescription lenses are included in the package that can be taken for a local optician to customize. Or you can contact our official partner Lensology (https://lensology.co.uk/ar-glasses-lenses/ ) to provide information on the appropriate degree for your prescription glasses.

Q: Will the RayNeo Air 2 work with Pixel 8 Pro?

A: Our RayNeo Air 2 doesn't work directly with Pixel 8 Pro because it doesn't support USB Type-C with DisplayPort (DP) output.We recommend purchasing our adapter for Android phones lacking DP output and iPhones equipped with Lightning ports.https://www.amazon.com/TCL-Portable-Adapter-Connecting-Glasses/dp/B0C4BHVRRL

Q: Can I watch 3D movies on your Air 2 glasses?

A: Yes, you can.The following conditions must be met to watch the 3D video.

Video source: the video must be 3D video;
Connection method: it needs to be a direct connection. Those using an adapter cable can only watch 2D.
Switching mode: Short press the buttons on the left and right temples (regardless of the front and rear sides) at the same time to switch between 2D and 3D modes (the 2D-3D switching function is only available in projection mode).

I have another question

Compatibilities

The list of compatible devices supporting USB DisplayPort output on this page is NOT exhaustive.

If a user's device is not listed here, we recommend contacting the device manufacturer's support team to confirm whether its USB interface is compatible with USB DisplayPort output functionality.

Compatibility Mobile Phone

iPhone

iPhone 15

iPhone 15 Pro

iPhone 15 Pro Max

OnePlus

OnePlus 7T

OnePlus 7T Pro

OnePlus 7 Pro

OnePlus 8

OnePlus 8T

OnePlus 8 Pro

OnePlus 9

OnePlus 9R

XiaoMi

XiaoMi 13U

XiaoMi 14

XiaoMi 14Pro

Lenovo

Lenovo Legion 2Pro

ZTE

Axon 30Pro

Motorola

Moto Edge S Pro

OPPO

OPPO Find X2

OPPO Find X2pro

OPPO Find X3

OPPO Find X3 Pro

OPPO Find X5

OPPO Find X6 Pro

OPPO R17 Pro

SONY

Sony Xperia 1

Sony Xperia 1 III

Sony Xperia 1 IV

Sony Xperia 5

VIVO

VIVO X80Pro

VIVO X90Pro

VIVO X Note

VIVO X100Pro

Honor

Honor Magic3

Honor Magic3 Pro

Honor Magic4

Honor Magic4 Pro

Honor Magic5 Pro

Honor VS

Smartisan

Nut Pro 3

Samsung

Note 8

Galaxy Note 9

Note 10+

Galaxy Note 20 Ultra

Galaxy S9

Galaxy S9+

Galaxy S10

Galaxy S10+

Galaxy S20

Galaxy S20 FE

Galaxy S20+

Galaxy S21

Galaxy S21+

Galaxy S21 Ultra

Galaxy S22

Galaxy S23+

Galaxy S23 Ultra

Galaxy Z Fold 3

Galaxy A90 5G

Galaxy Note 10

Galaxy Note 20

Galaxy S20 Ultra

Galaxy S20+

LG

LG V50 ThinQ

LG V60 ThinQ

LG G8 ThinQ

HUAWEI

Mate 10

Mate 20

Mate 20X

Mate 20 Pro

Mate 30

Mate 30 Pro

Mate 40

Mate 40 E

Mate 40 Pro

Mate 40 E Pro

Mate 50

Mate 50 E

Mate 50 Pro

P20

P20 Pro

P30

P30 Pro(8+256)

P30 Pro(8+128)

P40

P40 Pro

P50

P50 E

P50 Pro

P50 Pocket

P60

P60 Pro

Mate Xs

Mate 60

Mate 60Pro

Note: Samsung mobile phones have two working modes:DEX and non-DEX mode.Only non-DEXmode can support TCLAR APP.Please turn off the DEX mode in the phone setings before using our APP.

Compatibility - Tablet

Apple

iPad Pro5

iPad Pro4

iPad Pro3

iPad Mini 6

iPad Air 5

iPad Air 4

Samsung

Galaxy TabProS

Galaxy Tab S7+

Galaxy Tab S7

Galaxy Tab S6

Galaxy Tab S5e

Galaxy Tab S4D

Dell

152-in-1(19575)

XPS 132-in-1(9365)

Inspiron 17

Inspiron 15

Inspiron 14

Inspiron 13

HP

SPECTRE X360

ENVY X360

PAVILION X360

CHROMEBOOK X360

Elite Folio 13.5

itch 2-in-1Notebook PC

Others

Microsoft Surface Book 2

Surface Go

Google Pixelbook

Google Pixel Slate

Surface Pro 8

Surface Pro

Huawei MateBook

Lenovo Yoga900

Cube i7 Book

Compatibility Laptop

Apple

MacBook Pro

Late 2016 and newer

MacBook Air

Late 2018 and newer

MacBook Early

2015 and newer

Dell

Latitude7373

5490

5400(2019) Inspiron 5570

16 Plus

Newinspiron 14

5400(2019)

Newinspiron 15XPS12(9250)

13

13-New

XPS 15

15-New

17

17-New

G15 GamingLaptop

HP

SPECTRE 13

OMEN 15

OMEN 16

OMEN 17

ENVY 13

ENVY 14

ENVY 15

ENVY 17

PAVILION 13

PAVILION 14

PAVILION 15

CHROMEBOOK

ProBook

EliteBook

Victus

Lenovo

ThinkPad E580

T470

T480

X270

T14

T15

X1

X270

A485

A285

Legion Series

Yoga 14s

Yoga 15s

Others

Google Chromebook Pixel(2015)

Razer Blade Stealth Series(Alll)

MSI GS60 6QE

Xiaomi Mi Notebook Air 125"

Xiaomi Mi Notebook Air 133"

Pro 15

6Asus Zenbook3

Acer Swift5

Gigabyte Aero 15x

x9

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6-month Warranty Extension and VIP Service

FAQs for Our Product

Compatibilities

Compatibility Mobile Phone

iPhone

OnePlus

XiaoMi

Lenovo

ZTE

Motorola

OPPO

SONY

VIVO

Honor

Smartisan

Samsung

LG

HUAWEI

Compatibility - Tablet

Apple

Samsung

Dell

HP

Others

Compatibility Laptop

Apple

Dell

HP

Lenovo

Others

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